All items are sized and made to order. Your order will be shipped within 24 hours of receipt (excluding weekends and holidays) Special orders may require addition processing time and will not exceed 72 hours from receipt.
Domestic US Orders Ship for Free: First Class US Mail
All other US Domestic Orders:
- $5.00 Priority US Mail
- $25.00 Priority Mail Express
International Orders over $75 Ship for Free: First Class International US Mail
All other International Orders: $14 First Class International US Mail (up to $74.99 US DOLLARS.)
Please note that international shipping delays can and do happen. Items can be delayed up to three weeks or more for security and or customs clearance. Please contact us for expedited international and over 3 pcs. shipping options.
VAT Taxes/ Customs Fees / Duties: Please note that Urban Survival Gear USA is not responsible for any of these charges. You will be responsible for any and all additional charges that may apply to your purchase.
Product Tagging and packaging: Each piece of jewelry ordered is shipped in a velveteen drawstring pouch and is tagged with a USG logo hang tag.
How long will it take to get my order?
Most order ship within 24 hours of receipt (Monday-Friday)
Order transit time is 2 to 5 business days (Monday-Friday). Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We offer US Postal Service First Class Package Mail, Priority Mail, Express, Priority Mail and Standard First Class International Shipping options.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
How long is the return window for products?
Return window - 30 days
How can customers return your products?
We will provide you with simple instructions upon approval.
What condition product are you receiving in return?
New
What is the restocking fee?
20% restocking fee for any non defect customer remorse returns.
For more information please contact
Urban Survival Gear USA
- Email - mpage@urbansurvivalgearusa.com
- Phone - +1 818-433-9421
- Address - 30140 Amy Circle, Cathedral City, California, 92234